Terms and Conditions for Stream House

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Terms and Conditions for your stay at Stream House Bed and Breakfast.

Arrival and Departure.

Arrival time is normally between 4pm and 8pm. Please let us know if these times present a problem.
Check out time is by 10.30am (11am at weekends).

If you require twin beds (Poppy only) could you make this clear at the time of booking.

Breakfast.

Breakfast is served from 8.30am to 9.30 am

If you require an early check out, we offer a light packed breakfast to eat on your homeward journey.
We are unable to offer cooked breakfast before 8am

Payment.

A deposit is required equal to your first night’s stay in order to secure a booking.
Final payment is due on the day of departure by cash or bank transfer.

Cancellation.

Deposits are refundable minus a 20% handling fee provided we receive 14 days prior notice.
Otherwise, full payment is due even if you are unable to stay, although we will gladly refund deposits if we are able to re-let the room.
If your stay is cut short, for any reason, the cost of the full stay will be charged.

Damage.

Please note that you are responsible for any damage caused during your stay.

Insurance.

It is advisable to take out holiday insurance, when booking, to provide cover for unforeseen eventualities such as cancellation or damage.

Smoking.

This is a non-smoking house though smoking is permitted in the grounds.
Guests who smoke inside the house will be charged an additional clean-up fee up to £100.

Pets.

We are sorry but we cannot accommodate pets at Stream House.

Children.

Stream House is primarily for adults only but, in certain circumstances, children over 10 years may be allowed.  If you do not want children to be present during your stay, please enquire at the time of booking – click here for contact details.

Stream House is unsuitable for small children. Children, over 10 years of age, will be charged at the  full adult rate.  Please enquire about a family discount for long stays.

Stairs.

Stream House Rye Guesthouse dates back to around 1800 and the architecture, with its different levels,
may not be suitable for guests with severe walking difficulties. However, we are happy to help in any way possible.

Stream House Bed and Breakfast Rye is a special place to stay